It is very important during initial activation and pairing that only one nevo watch is communicating with your phone!

If you have more than one nevo watch in close proximity to your phone during initial activation and pairing, a False Pairing issue can occur.

To avoid this issue, move any other nevo watch or other Bluetooth device well out of Bluetooth range until after initial activation and during subsequent re-pairing sequences. 

After initial activation and pairing, you may use nevo in the vicinity of other nevo watches with no problem.

- It is necessary to connect nevo watch by following the app on-screen directions. Do not connect nevo watch by using the Settings - Bluetooth device discovery.

- If you encounter trouble with connecting nevo watch to your phone, it may be due to conflicts with other Bluetooth devices, even if they are not currently paired with your phone.

-Nevo app can't connect to 2 devices at the same time.

In this case it is recommended that you go to Settings - Bluetooth and "forget" any other Bluetooth devices on the list before attempted to connect nevo watch.